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Apparel FAQ

Ledbetter's Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing the apparel, if you have other questions, please email us at info@ledbetterinc.com

We will accept returns of any apparel within 20 days of the purchase date. The merchandise must be returned unworn, unwashed with the original tags on it. The customer is responsible for the shipping. *All sales are final for Black Friday, Cyber Monday Sales & Flash Sales 

We will gladly accept exchanges on products within 15 days of the purchase date. The merchandise must be returned unworn, unwashed with the original tags on it. The customer is responsible for shipping. Once the product has arrived to our warehouse, we will ship you the correct size if it is in stock. To ensure this doesn't happen, be sure to thoroughly check our sizing charts.

If defective merchandise is relieved, you will need to notify us within 10 days of the purchase date and we will send you shipping label to return defective merchandise.

If you are wearing the correct size (according to our sizing chart) and wearing the headband correctly (one of the four ways listed on the card insert in your headband package) and for some reason it is still not staying on, we will offer to exchange or return your order (after you return it to us at your expense). This headband must be unwashed, and have the original tags on it to be accepted.

After you have completed your purchase, you will receive a confirmation e-mail that your order has been placed to the email address provided at the time of checkout. You will receive a second email once your order has been processed (within 48-72 business hours after being placed), which will include your tracking number and link to follow the journey of your package. If there is a problem with your tracking number, please contact the courier directly prior to contacting us. Once you have received the second email, please allow 48-72 business hours for the tracking information to show. We ship using USPS, please use the following instructions to contact them: 1-800-275-8777. When you dial this number, you will be directed to an automated system, to speak with a human, press 0 then 0, then 5, 5 and 2. *Note: During our High Volume sale season (Black Friday - December 10th) order processing will be delayed as we are a small business. We will try and get all of your orders out in a timely manner but please be patient with us as we strive to serve you. 

This means your order is currently being processed by our warehouse. Please allow 48-72 business hours. Once the courier has received the package at the facility, they will enter into their system and you will begin to see the journey of your package.

Yes, we do! We use USPS First Class mail which will take anywhere from 10 to 15 days to ship once it has been received by the courier.

All orders are shipped USPS First-Class. Please refer to the shipping calculator. 
At this time, we do not - we are working hard to provide this to you by December 2016.

All orders over $50 will receive the 5x7 "Live Every Day Better" poster.

If you have missed us on live chat, you can contact us: info@ledbetterinc.com.

APPAREL CARE

While each of our garment undergoes individual wash testing, we recommend that you follow the instructions for each specific garment, to ensure that your active wear stays in excellent shape. We have also given some further care tips for your Ledbetter Athleisure wear.

Take out any removable padding before washing.

When washing your garment, we recommend that you use a garment bag on gently cold and wash with other similar colors using a mild detergent.

When hanging your clothes to dry outside, we recommend that you do so out in the shade as the exposure to the sun will increase the chances of the garment fading in color overtime.

Please be aware that some of the brighter colors may bleed the first time washing, use caution when washing.

As it may alter the garment piece.

With almost all of our garments have reflecting logo details, we recommend that you avoid any type of heat drying.

We recommend that you wash your garments after wearing one to two times (your preferred preference is highly suggested.

SIZING CHARTS

  • XS / S - Head circumference: 20-22" (inches).
  • M / L - Head circumference: 22-24" (inches).



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Sizing Chart
Julie wearing Ledbetter Cardio Hoodie